We have some frequently asked questions that we thought would be helpful to anyone considering the investment of countertops and other home renovation projects. Here are our most frequently asked questions! Remember, if you have any additional questions, please do not hesitate to give us a call or stop by our showroom and warehouse!

 

When do you require payment for products and services?

We require a 50% deposit before installation, and then a 50% deposit after installation and services are complete.

How long does the entire process take?

The entire process from start to finish can take a while, or can be pretty quick. This all depends on if you know exactly what you want right away, or if you need time to decide on which stone works best in your home. You can stop by anytime for a preliminary quote and to pick the stone of your choice. Once that is complete, we can schedule a professional in-home measurement and then schedule the date of installation. Usually, from the time you choose your stone until the final date of installation can span approximately 2-3 weeks.

Is there a difference if I pay cash?

We do not offer a price adjustment for cash payments; however, we do have specials and promotions in our store during different seasons. Come by our showroom and see what we currently have going on!

Can you custom cut the stone around my sink and faucet?

Yes. All of our stones are custom-cut according to your specifications. We receive our stones in large slabs and we are able to cut them in any measurements you need. We are not a ‘one size fits all’ granite store.

Is there anything I need to bring with me when I visit your showroom?

This depends on your goals and where you are at with your project. You can drop by our showroom and browse our great selection, or you can bring measurements so that we may give you a preliminary quote. Both ways, we’re here and ready to assist you in whatever your needs may be!

Can I bring in samples of colour schemes from my house to try and match with your stone selection?

Yes. Our friendly and knowledgeable team members are passionate about home décor and customer service. They would love to help you choose the right stone to match your colour schemes. Feel free to bring in whatever you would like matched, and we will do our best to find something stunning for your home.

Where does your granite come from?

We receive our granite directly from the quarries of countries such Brazil, India, Norway and more. This guarantees that we can offer you exceptional quality. There is also no middle-man, which allows us to offer you extremely competitive prices. Our stones also come in slabs, they are not pre-made. That way, you know you are getting a custom piece for your home and not a generic one-fits-all countertop.

How long have you been in business?

President of The Granite Importer Roldan Guerrero started this business in February of 2013 when he ran into numerous problems while remodelling his own kitchen. Realizing that taking on this venture can be a little bit intimidating, he wanted to create a company that worked with its customers, making their project run smoothly, easing their worries, and making the process as stress-free as possible.

Granite vs. Quartz

You’re probably wondering if granite or quartz is right for you and your personal needs. Lots of people who come in to our showroom have the same question, and we are more than happy to help provide you with information so that you can make the best choice of stone for your maintenance and look preferences.